Multishield Limited periodically reviews quality standards at provider locations and offers advice or takes appropriate action where necessary. Such reviews may include impromptu examinations of patient case files and other records. Providers must develop effective quality management systems that guarantee standards in the following key areas:

• Efficient Client service and administration
• Quality of personnel
• Quality of Professional Care
• Quality of drugs, consumables and equipment
• Proper Documentation of Data
• Environmental Sanitation
• Service and case management